Refund policy

Returns & Refunds

Every Heartnote piece is made to order just for you.

Damaged, defective, or wrong item? Email support@heartnotegifts.shop within 30 days of delivery with your order number and a photo. We’ll send a free replacement or give you a full refund, your choice.

Change of mind: Because each item is made to order, we can’t accept returns or exchanges for change of mind.

Lost package: If tracking shows no movement for 10 business days, contact us and we’ll make it right.

Questions? Reach us anytime at support@heartnotegifts.shop or (602) 935-7571.